Terms & Conditions

SalonIQ SMS Messaging Program · Effective Date: April 21, 2025 · Last Updated: October 16, 2026

1. About This Program

SalonIQ is a technology platform that enables salons and beauty businesses ("Salon Partners") to communicate with their clients via SMS. SalonIQ sends messages on behalf of Salon Partners — it is not an independent sender. The Salon Partner you have a relationship with is the business sponsoring each message you receive.

      When you receive a text from your salon, that message is powered by SalonIQ acting as the
      messaging infrastructure on behalf of your Salon Partner. Your opt-in applies to that specific
      salon only — not to other businesses using the SalonIQ platform.
    

2. Program Description

Through SalonIQ, your Salon Partner may send you SMS messages regarding:

Appointment confirmations, reminders, and follow-ups (sent only if you reply YES to the welcome message).
Cancellation notifications and rescheduling offers.
Promotional campaigns, seasonal offers, and loyalty rewards (marketing — requires a separate opt-in).
Re-engagement messages for clients who have not visited recently (marketing — requires a separate opt-in).

3. Consent & Opt-In

Consent to receive SMS messages is always optional and is never required to book an appointment or use salon services.

Inbound SMS: When you text the salon for the first time, you will receive a welcome message asking you to reply YES to receive appointment confirmations and reminders by text, or NO to decline. You may continue booking an appointment regardless of your reply.

By replying YES, you agree to receive recurring automated appointment confirmations and reminders by SMS, sent by SalonIQ on behalf of that Salon Partner at the number provided. Consent applies to that specific Salon Partner only.

Marketing texts are a separate choice. Promotional messages and offers are sent only if you separately agree to receive them. Replying YES to appointment confirmations and reminders does not sign you up for marketing.

      Consent is never a condition of service. You may book appointments without opting in to text
      messages. Replies within a conversation you start (for example, helping you book) may be sent
      regardless of your reply.
    

4. Message Frequency

Message frequency varies based on your appointment activity and the campaigns your Salon Partner chooses to run. You may receive up to 4–8 messages per month during active campaign periods. Appointment reminders are typically sent 24–48 hours before your scheduled appointment.

5. Costs & Carrier Charges

SalonIQ and your Salon Partner do not charge for SMS messages. However, standard message and data rates may apply from your mobile carrier. Contact your carrier for details on your messaging plan.

6. Opt-Out Instructions

You may opt out of SMS messages at any time:

Reply STOP to any message to unsubscribe immediately.
Reply STOPALL to unsubscribe from all message types.
Reply NO when prompted during the first-contact welcome message.
Contact your Salon Partner directly and request removal from their messaging list.

After opting out, you will receive one final confirmation message. No further messages will be sent unless you opt in again. Opting out does not affect your ability to book appointments. Opting out of marketing messages alone does not stop the appointment confirmations and reminders you have agreed to receive.

7. Help

Reply HELP to any message for assistance, or contact your Salon Partner directly.

8. Supported Carriers

The SalonIQ messaging service is available on all major US carriers, including AT&T, Verizon, T-Mobile, Sprint, and regional carriers. Carrier support may vary.

9. No Liability for Delivery

SalonIQ and Salon Partners are not responsible for delayed or undelivered messages due to carrier issues, network outages, or incorrect phone numbers provided by the client.

10. Privacy

Your personal information is handled in accordance with our Privacy Policy. Neither SalonIQ nor your Salon Partner will sell or share your phone number with third-party marketers.

11. Salon Partner Responsibility

Each Salon Partner using SalonIQ is independently responsible for obtaining proper consent from their clients before initiating any SMS campaign. SalonIQ requires all Salon Partners to comply with applicable messaging laws, including the TCPA and carrier guidelines, as a condition of using the platform.

12. Changes to These Terms

SalonIQ reserves the right to modify these Terms & Conditions at any time. Continued participation in the SMS program after changes are posted constitutes acceptance of the revised terms.

13. Contact

SalonIQ Platform
For questions about these Terms, please contact your Salon Partner or reach out to SalonIQ support directly.

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